ROLE: Participant Acquisition & Engagement Coordinator (NDIS & Aged Care – Support at Home)
About Arovia Care
Arovia Care is a growing disability and aged-care provider (Support at Home) dedicated to helping people live with dignity, independence, and confidence.
We deliver compassionate, tailored support through the NDIS and Aged Care – Support at Home programs (in partnership with an approved aged-care provider).
As we expand across The Hills District and Greater Western Sydney, we’re looking for a motivated, community-minded professional to help connect with people who could benefit from our care and services.
The Opportunity
We’re seeking a Participant Acquisition & Engagement Coordinator who loves working with people, building community connections, and making a real difference.
In this role, you’ll lead outreach and relationship-building activities, follow up with potential participants, and ensure every enquiry is met with warmth and professionalism.
It’s a hands-on, community-facing position with genuine career growth potential — ideal for someone who wants to develop into a Manager or Community Engagement Lead as Arovia Care grows.
Candidates who live in or near The Hills District are strongly encouraged to apply, as local knowledge and community connections will be highly valued.
What You’ll Do
- Reach out to potential participants and families, following up with generated leads in a warm, respectful, and timely manner.
- Be the first point of contact for enquiries — listen, understand individual needs, and guide them through the next steps of their care journey.
- Build meaningful relationships with Support Coordinators, Plan Managers, GPs, allied-health professionals, and local community organisations.
- Represent Arovia Care at community events, expos, and local forums, proudly sharing who we are and what we stand for.
- Develop and maintain referral partnerships within both the NDIS and Aged Care (Support at Home) networks.
- Coordinate participant onboarding in collaboration with the admin and support teams — ensuring a smooth, professional experience for every new participant.
- Maintain accurate CRM records, monitor engagement activity, and provide clear progress updates to the management team.
- Lead local marketing, outreach, and community engagement initiatives, helping Arovia Care build trust and visibility in the region.
- Contribute ideas, feedback, and community insights that help shape our services and strengthen our connection with the people we support.
What You’ll Bring
- Certificate IV or higher in Community Services, Aged Care, Disability, Allied Health or Business.
- 2–4 years’ experience in NDIS, aged care, or community engagement (intake, outreach, coordination, or similar).
- Excellent communication and relationship-building skills — you genuinely enjoy connecting with people and following up thoughtfully.
- Strong organisational and time-management skills; confident using CRM systems and Microsoft Office.
- A professional, reliable, and proactive approach, with a passion for community-based work.
- Current Driver’s Licence, and ability to obtain NDIS Worker Screening Check and Police Check.
Why Join Us
- Be part of a values-driven organisation that’s growing and making a real difference.
- Opportunity to build your own community networks and represent a trusted local brand.
- Supportive, flexible team environment that values initiative and collaboration.
- Competitive pay, performance incentives, and genuine long-term career pathways.
If you’re driven by purpose and love connecting with people, we’d love to hear from you. Apply online at https://aroviacare.com.au/careers/ or send your resume to [email protected].
If you apply for this role, please mention you saw it advertised via Hills District Mums.