ROLE: Level 1–2 IT Support Technician
Castle Hill | Full-time | Office-based
IT First Responder is a local Managed IT and Cybersecurity provider supporting small and medium businesses across Sydney. We’re looking for a Level 1–2 IT Support Technician to join our team in our Castle Hill office.
This role is suited to someone who enjoys troubleshooting IT problems, working across different systems, and helping people solve technical issues. Because we’re a Managed Service Provider (MSP), you’ll be supporting multiple businesses across different industries, which means every day brings different challenges.
Please note that this is an office-based role in Castle Hill and is not a remote position. The workday starts at 8:30 AM, so applicants should consider their commute before applying.
What you’ll be doing
- Providing remote and occasional onsite IT support to business clients
- Troubleshooting Windows desktops and laptops
- Supporting Microsoft 365 environments including Outlook, Teams, SharePoint and OneDrive
- Managing user accounts, permissions, and onboarding/offboarding
- Troubleshooting network connectivity issues such as Wi-Fi, DNS, DHCP and VPN
- Assisting with device setup and deployments
- Supporting printers, peripherals, and common business applications
- Keeping clear documentation and ticket updates
- Escalating more complex issues to senior engineers when required
What we’re looking for
Around 1–3 years experience in IT support or helpdesk (MSP experience is highly regarded)
- Comfortable working with the Microsoft 365 Admin Portal
- Strong troubleshooting and problem-solving skills
- Excellent spoken and written English, as the role involves regular communication with clients
- Ability to work under pressure, manage multiple tasks, and handle client expectations professionally
- A valid Australian driver’s licence
How to apply
Please send your resume to [email protected].
Please include the phrase “Attention to Detail – Your Name” in the subject line and briefly answer these two questions in your application:
- A user reports that Outlook is not receiving emails. What is the first thing you would check?
- A user says their computer will not turn on. What are the first two things you would check?
If you apply for this role, please mention you saw it advertised via Hills District Mums.