ROLE: Intakes Officer
16 – 20 hours per week.
About Mindworx Psychology
We believe that great mental health underpins a happy life.
Our team of 12+ Psychologists are passionate about helping people reach their potential through a holistic approach to mental health. We work with children, adolescents, adults, families and organisations facing mental health or relationship challenges, and are seeking help to understand the issue, or find solutions to perform at their best.
Our thriving private practice consists of 7 beautiful consulting rooms that are modern, stylish, light filled and situated next to the lake at Norwest Marketplace, in the Sydney Hills District.
About the position
The casual role offers from 16 – 20 hours per week and has potential to become permanent part-time. Preferable hours would be Monday to Friday 9.30 – 1.30 pm (4 hours per day) and flexibility to be contacted for additional hours would be a bonus.
The Intakes Officer, working as part of our Client Services Team, is the first point of contact for our potential clients. They would be working alongside our Director, Operations Manager, Reception Manager and casual reception staff, by being the person who welcomes new enquiries, matches to and books appointments with the most suitable psychologist, corresponds with the client leading up to the first appointment and checks client satisfaction afterwards. They will be our new clients’ go-to person.
They will be expected to maintain an intake database, reporting weekly to the Operations Manager, explore marketing options, assist the Operations Manager with marketing tasks with a view to helping our psychologists keep their diaries full and well managed and on occasion fill in at Reception.
Join our team of committed support staff who love to help others in an uplifting, busy and fast-paced work environment.
This is an opening for a focused and organised, processed driven individual who has a warm nurturing nature and has a genuine love of helping people.
The role is based in our Norwest rooms and is not suitable for individuals wishing to work from home.
Essential Requirements:
- High level of oral and written communication skills.
- Must have demonstrated ability to work individually and as part of a team in a busy work environment, whilst maintaining a high level of customer focus.
- Must be able to quickly and confidently learn and use relevant apps including Microsoft 365 products and patient database. Experience using Pracsuite practice management software a bonus.
- Required multitasking skills and the ability to prioritise tasks in a demanding environment.
We require a professional, reliable team player with superior communication skills, including a polished telephone manner, reliability and flexibility, excellent time management and organisational skills. We work in a highly organised, fast paced environment- attention to detail and a preference for structured systems and procedures is preferable.
Most importantly, this important role is the first point of contact for our clients and referrers. You must be able to work independently and self-manage the variety of tasks in the role.
To apply:
Please email expressions of interest to [email protected] including a cover letter and resume. A more detailed description of duties and responsibilities will be provided upon request.
If you apply for this role, please mention you saw it advertised via Hills District Mums.
