ROLE: Administrative Assistant / Client Service
- Norwest Business Park
- Family Law Dispute Resolution Practice
- Part-time Permanent Opportunity (3-4 days a week)
About Us: We are a vibrant boutique Family Law practice in the Hills dedicated to providing compassionate and efficient solutions for couples navigating financial and parenting disputes. We work in an emotional and sometimes challenging area of the law and therefore professional, sensitive and high-quality customer service is essential to our practice.
About You: You will be an integral member of our busy practice – often the first point of contact along with providing assistance to our team of Dispute Resolution Practitioners and Operations Manager in various secretarial and administrative duties including and not limited to:
- New client enquiries via telephone and email
- Preparation and continued updating of digital case files
- Preparing correspondence and agreements using established templates and procedures
- Following up clients/lawyers in relation to various aspects of the dispute resolution events
- Invoicing
- Ad hoc duties to support the practice
To be successful in this role you will ideally have
- Experience in family law and/or litigation management (preferred but not required)
- Success in a secretarial and/or administrative support capacity
- Commitment to high quality customer service and strong interpersonal skills
- Excellent time management and organisational skills including an ability to prioritise tasks and competing deadlines
- Confident to liaise with professionals at all levels
- Professionalism when handling confidential information
- A proactive “can do” approach to work with a focus on punctuality and work quality
- Ability to work within a team and actively engage in regular meetings and reviews
- Take on additional tasks to support the practice’s success (e.g. greeting clients, making tea/coffee, etc)
Qualifications and Skills
- Competent Office365 Skills (Word, Excel & PowerPoint, Sharepoint, OneDrive)
- Familiarity with CRM Systems and Marketing tools a plus (e.g. Smokeball, Jotform, DocuSign, Mailchimp, Hubspot)
- Experience with accounting platforms – Xero
- Comfort with online communication platforms and systems.
- Professionalism, respect, and a commitment to client confidentiality.
Days/Hours/Annual Leave/Pay:
- 8.30am to 5.00pm: 3-4 days a week (to be discussed with candidate)
- 5 weeks annual leave (pro rata) which includes a Christmas shutdown period
- Salary as per Legal Services Award and commensurate with experience
Are you ready to bring your positivity and skills to our team? If you’re excited about this opportunity, please email your resume and a brief cover letter addressing the job criteria to Cherie Ryan at [email protected]
Applications close Friday 11 October 2024.
If you apply for this role, please mention you saw it advertised via Hills District Mums.
