ROLE: Customer Care and Community Coordinator, part time
We are looking for a passionate Customer Care/Community Coordinator to join the team and give our customers a beautiful snuggly experience. This role reports to the COO and will work closely with the CEO, Marketing team, Wholesale and Operations team – in fact everyone!
This is the perfect role for someone who is passionate about Snuggle Hunny, baby products, customer experience, and helping grow a beautiful baby brand. It’s a hands on role so you’ll be answering the phone, managing live chats, engaging with social, emails and making sure our wholesale and retail customers have a great experience. You will need to be proactive and a self starter as every day is varied. You’ll also help with other office admin as time allows.
This role is based at our office in Rouse Hill. We are open to part time hours for this role – for example, 4 – 5 days, 9am to 2pm.
Responsibilities:
- Manage queries from customers via phone, Livechat, emails and social media
- Social media community management – respond to comments and queries
- Answer all enquiries in a timely manner
- Put customers first to deliver the best experience possible with a positive can do attitude
- Other possible tasks include assisting with photoshoots, social media, and wholesale management
- Office admin as time permits
Experience and Skills
- Minimum 2-3 years’ experience in a Customer Care role
- Community management experience
- Demonstrable experience with wholesale stockists and/or sales.
- Ecommerce/ retail experience
- Problem solving skills to help customers find solutions
- Strong organisation, prioritisation and time management skills
- Hands on can-do attitude
- Innovative and thinks outside the box
- Obsessive attention to detail
- Good communication skills
- A passion for brand and values
- Ability to work autonomously and collaboratively
The Benefits
- Competitive salary
- Fantastic discount
- Plenty of free parking
- Beautiful office with float centre, gym, cafe all next door and shopping centre close
- Inspiring, passionate and driven team
Our Culture
We are a collaborative team that likes to get things done whilst having fun. We pride ourselves on being kind, inclusive, passionate, positive and we always do the right thing. We love to work with people with similar values.
To apply:
Please send your CV and a cover letter/ email to hello@snugglehunnykids.com.au
If you apply for this role, please mention you saw it advertised via Hills District Mums.
